As businesses reach around the world, keeping in touch and providing timely support often struggles. With customers at 3, 6, 8 or 12 hours different from your own, providing support becomes a real challenge.

We have developed many tools to reduce that distance and time. These tools include an in-depth support web site, www.iGeomet.com to the real time Internet based GeoConnect system. Using the GeoConnect system provides a direct connection between the customer and service representative where we can take control of your system to provide better troubleshooting and upgrade support.

Our support representative can see, navigate and respond to prompts from our Niagara Falls office directly on your system. During a support call, we may suggest a GeoConnect session. The connection process involves a simple email that provides a "session" number which you then enter in the Support Session web page. Answer a few questions and accept a small program download, and the connection is complete.

Of course this value added support can only happen if your Geomet system is connected to the Internet. If it is not, consider adding Internet support. Your benefits from system upgrades to interactive help extend the power of Geomet!